Important:
Yes. A consultation allows your practitioner to assess your goals, medical history and suitability, explain options (including not progressing with treatment), outline risks and recovery, and provide an individualised plan.
Sometimes for lower-risk, non-surgical treatments. For surgical procedures, there are mandatory cooling-off periods and additional safety steps, so treatment will not occur on the same day as a consultation. Your practitioner will advise what is appropriate for you.
At Shape Clinic, your safety and informed decision-making are our priorities. All surgical and non-surgical medical aesthetic procedures offered at Shape Clinic are intended for adults aged 18 years and over.
These treatments are not suitable for minors. Shape Clinic does not provide cosmetic medical procedures to anyone under the age of 18.
A GP referral is necessary for surgical procedures. It is not usually required for non-surgical medical aesthetic treatments, but we may liaise with your GP with your consent if this improves safety.
All surgical procedures are performed by Specialist Plastic Surgeons, Dr Steven Liew MED0001151298 (FRACS), Dr Ania Smialkowski MED0001668109 (FRACS) and Dr Henry Shepherd MED0001860545 (FRACS). Non-Surgical Medical Aesthetic, Laser and Skin Treatments will be performed by, or under the supervision of, registered health practitioners with appropriate training. You will be told who will perform your treatment and their credentials during your consultation.
We may offer telehealth for information and follow-up discussions where clinically appropriate. A face-to-face assessment is always required before any procedure.
Yes. A consultation allows your practitioner to assess your goals, medical history and suitability, explain options (including not progressing with treatment), outline risks and recovery, and provide an individualised plan.
Sometimes for lower-risk, non-surgical treatments. For surgical procedures, there are mandatory cooling-off periods and additional safety steps, so treatment will not occur on the same day as a consultation. Your practitioner will advise what is appropriate for you.
A GP referral is necessary for surgical procedures. It is not usually required for non-surgical medical aesthetic treatments, but we may liaise with your GP with your consent if this improves safety.
All surgical procedures are performed by Specialist Plastic Surgeons, Dr Steven Liew MED0001151298 (FRACS), Dr Ania Smialkowski MED0001668109 (FRACS) and Dr Henry Shepherd MED0001860545 (FRACS). Non-Surgical Medical Aesthetic, Laser and Skin Treatments will be performed by, or under the supervision of, registered health practitioners with appropriate training. You will be told who will perform your treatment and their credentials during your consultation.
We may offer telehealth for information and follow-up discussions where clinically appropriate. A face-to-face assessment is always required before any procedure.
Non-surgical medical aesthetic treatments including device-based skin tightening or resurfacing procedures are still considered medical interventions and carry potential complications.
Yes. A consultation allows your practitioner to assess your goals, medical history and suitability, explain options (including not progressing with treatment), outline risks and recovery, and provide an individualised plan.
Sometimes for lower-risk, non-surgical treatments. We always have multiple doctors on premises but your practitioner will advise what is appropriate for you.
A GP referral is not usually required for non-surgical medical aesthetic treatments.
Treatments are performed by, or under the supervision of, registered healthcare practitioners with appropriate training for the specific procedure. You will be told who will perform your treatment and their credentials during your consultation.
We may offer telehealth for information and follow-up discussions where clinically appropriate. A face-to-face assessment is always required before any procedure.
While the terms “Cosmetic Surgeon” and “Plastic Surgeon” are sometimes used interchangeably, they refer to different qualifications. Dr Steven Liew FRACS MED0001151298, Dr Ania Smialkowski FRACS MED0001668109 and Dr Henry Shepherd FRACS MED0001860545 are Specialist Plastic Surgeons, recognised by the Medical Board of Australia and Fellows of the Royal Australasian College of Surgeons (FRACS). To achieve this qualification, they completed a minimum of 10 years of medical and surgical education, including at least 5 years of accredited specialist training in plastic and reconstructive surgery.
Surgery is a medical procedure that carries inherent risks and potential complications. While advancements in surgical techniques and healthcare standards have improved safety, it remains important for individuals to make informed decisions and understand both the benefits and risks before proceeding with any surgical procedure. Your surgeon will provide a personalised risk discussion and written information. Risks can include, and are not limited to scarring, bruising and swelling, pain, infection, hematoma and seroma, anaesthesia risks, nerve sensitivity or damage, cosmetic dissatisfaction and rarely, mortality,
While we strive to provide accurate and up-to-date information, individual results from treatments may vary. Any medical or surgical procedure carries risks, and a comprehensive consultation with a qualified healthcare professional is essential to determine whether a treatment is appropriate for your specific needs. We strongly recommend seeking a personal consultation to assess your individual circumstances and discussing treatment options in detail. A second opinion from another appropriately qualified health practitioner is also advisable before proceeding with surgery or medical procedures. The information provided is general in nature and for educational purposes only. It should not be construed as medical advice or a guarantee of outcome.
Recovery times vary depending on the procedure itself and the individual. Your surgeon will provide a detailed recovery plan alongside your surgical nurse which will include information around activity restrictions, scar management protocols and follow-up schedules. Please feel free to discuss this with your Surgeon.
Yes, a support person is required.
No. Images are for educational purposes only and are not a guarantee of results. Lighting, angles and individual factors vary. We aim to present typical outcomes and provide balanced information about the benefits, alternatives and risks.
No, we cannot. While we strive to provide accurate and up-to-date information, individual results from treatments may vary. Any medical or surgical procedure carries risks, and a comprehensive consultation with a qualified healthcare professional is essential to determine whether a treatment is appropriate for your specific needs. We strongly recommend seeking a personal consultation to assess your individual circumstances and discussing treatment options in detail.
A face‑to‑face consultation with an authorised prescriber is required each time a prescription is issued. We do not offer email, phone or text based prescriptions.
You’ll receive verbal and plain‑language written information covering: procedure steps, recovery and care, risks (including person‑specific risks), alternatives (including conservative options), costs and maintenance. For medical aesthetic treatments, your consent records the medicine type and quantity used.
At Shape Clinic, you will have the chance to review images before agreeing to their use in advertising. Consent for advertising images is separate from procedure consent. We value patient confidentiality. Images are stored on secure clinic systems (not personal devices). You may withdraw consent later and we will stop using your images where possible; you’ll receive a copy of your signed consent.
At Shape Clinic, we do not provide free or discounted procedures for promotion (including to influencers), and we do not promote third‑party loan or payment schemes as part of a procedure. We also do not offer add‑on products/services that could act as incentives to seek a cosmetic procedure.
You will receive verbal and written instructions tailored to your procedure. This may be in relation to homecare products, skincare, wound care, scar management plans, activities and their limits, sun protection and follow-up appointments. Please follow them closely and do not hesitate to contact us if anything concerns you.
Timing depends on the procedure you have undergone and your role. Your clinician will provide individual guidance during your consultation and at review.
It is important to follow your practitioner guidance. Only use the products recommended and follow the directions closely. Please ask questions if you are unsure.
Costs are provided after a clinical assessment because they depend on your diagnosis, complexity, product/device requirements and follow-up needs. You’ll receive an itemised quote alongside financial consent forms before you proceed with treatment.
We do not offer inducements that could encourage unnecessary aesthetic procedures.
Aesthetic procedures are generally not covered by Medicare. Some medically-necessary procedures may have item numbers or partial coverage attached. This is something that may be discussed during the consultation. We will always provide the necessary clinical documentation for you to discuss with your insurer.
Informed consent means you understand the proposed procedure, the alternatives (including not having treatment), the benefits, the risks, the total costs and your recovery. You will have time to ask questions and decide without pressure.
We follow Australian privacy and health-record laws. Your information is stored securely, used only for your care and administration, and shared with other providers only with your consent or when required by law. See our Privacy Policy
At Shape Clinic, we take all feedback seriously. If you are unhappy with any aspect of your care or experience, we encourage you to let us know so that we can understand your concerns and work with you to resolve them.
You can contact us directly by:
• Emailing our patient care team at concierge@shapeclinic.com.au or
• Calling the clinic on 02 8356 2888.
We aim to acknowledge all feedback promptly and address any issues in a fair and respectful manner.
If you feel that your concerns have not been resolved, you are also entitled to contact the Australian Health Practitioner Regulation Agency (Ahpra) or the Health Care Complaints Commission (HCCC) in your state.
These independent bodies manage complaints about registered health practitioners and health services.
If you have any feedback or concerns about your treatment, please contact us directly so we can assist you.
You may also contact Ahpra or the HCCC for independent advice, or the TGA for issues relating to medicines or devices.
From 1 July 2023, Australian Government regulations require confirmation that visitors accessing content related to medical aesthetic procedures are over 18 years of age.
This website contains information about elective cosmetic and plastic surgery procedures, which are not medically necessary. All information provided is for general educational purposes only and is not a substitute for professional medical advice.
Some procedures may involve the use of prescription-only medicines (Schedule 4 substances), which cannot be advertised to the public. Individual suitability, potential risks and outcomes can only be discussed during a private consultation with a qualified health practitioner.
By selecting enter, you confirm that you are 18 years or older and understand that the content on this site relates to non elective cosmetic procedures.